Hornchurch Flower Delivery: E-Commerce Terms & Conditions

Terms & Conditions for Online Flower Delivery in Hornchurch

Introduction

These Terms & Conditions ("Terms") govern the use of the Hornchurch Flowers online shop and flower delivery services. By placing an order through our website, you agree to be legally bound by these Terms. These conditions are designed to ensure a smooth and pleasant experience for our customers in Hornchurch and the surrounding areas. Please read them carefully before ordering.

Service Availability

Hornchurch Flowers provides online flower delivery services throughout Hornchurch and neighbouring areas. Our delivery coverage may change from time to time, but we always strive to offer prompt and reliable delivery across the local region. If you are unsure if we deliver to your location, please check the relevant sections during the checkout process.

Order Process

Our streamlined order process is designed for your convenience. Simply browse our online selection, add your preferred arrangements to the basket, and follow the checkout steps. Please ensure you provide accurate recipient details, including correct delivery addresses, preferred delivery dates, and any personalised messages. We will not be liable for delivery failures arising from incorrect or incomplete information.

Once your order is placed, you will receive an automated order confirmation. This confirmation signifies that we have received your request but does not guarantee acceptance. Orders are considered accepted when we acknowledge them and commence preparation of your arrangement. In the rare event that we are unable to fulfil your request, for example due to stock availability or delivery constraints, we will contact you promptly to discuss alternatives or process a refund as appropriate.

Product Availability & Substitutions

All flowers and arrangements are subject to availability. While we endeavour to maintain accurate stock levels, seasonal fluctuations or supplier issues may occasionally affect availability. In such instances, we reserve the right to make suitable substitutions in products of equal or greater value and similar appearance to fulfil your order. We will attempt to notify you in advance if a significant change is needed, but immediate substitutes may be made to prevent delivery delays, especially during peak periods.

Custom Orders & Personalisation

Hornchurch Flowers accepts requests for bespoke floral arrangements and personalisation. Please supply all necessary details when placing custom orders. Note that custom arrangements may require more time for preparation and could entail additional costs. Once confirmed, customised orders cannot be modified or cancelled except under exceptional circumstances.

Pricing & Payments

All prices listed on our website are in Pounds Sterling (GBP) and include VAT where applicable. Prices are subject to change at our discretion but the price charged will be as stated at the time of order confirmation. Delivery fees are calculated during checkout based on location and service level.

We accept payment by the secure options provided at checkout. By submitting your payment details, you warrant that you are authorised to use the selected payment method. Full payment must be received before we dispatch or deliver your order. Orders not successfully paid for will not be processed. In instances where payment is declined or reversed, we reserve the right to cancel the order and recover any charges incurred.

Delivery Policy

We deliver flowers to residential and commercial addresses in Hornchurch and nearby areas. During checkout, you may choose from available delivery dates and specify preferences for delivery windows where offered. While we make every effort to fulfil your preferred times and dates, these cannot always be guaranteed, particularly during busy periods such as Valentine’s Day, Mother’s Day, and Christmas.

Flowers are perishable, and timely delivery is essential. For this reason, please ensure someone will be present to receive the delivery. If no recipient is available at the delivery address, our drivers may, at their discretion, leave flowers with a neighbour or in a safe location and notify both you and (where possible) the recipient. We cannot accept liability for loss or damage once delivery has been made under these circumstances.

For hospital or business deliveries, please ensure flower deliveries are permitted and that all relevant details are provided, including department, ward, and operating hours.

Order Amendments & Cancellations

You have the right to amend or cancel your order in accordance with your statutory rights and our flexible customer policy, provided preparation of your order has not commenced. To avoid disappointment, please contact us as soon as possible if you wish to change or cancel your order.

Once preparation or dispatch is underway, amendments or cancellations may not be possible. Due to the perishable nature of our goods, cancellations or returns after dispatch are only accepted if the flowers are faulty, damaged upon arrival, or not as described. In such cases, please contact us promptly with evidence so we can arrange for a redelivery, replacement, or refund as appropriate.

Returns & Refunds

If there is a problem with the flowers on receipt – for example, if the arrangement arrives damaged or noticeably wilted – please inform us within 24 hours of delivery. If the issue is confirmed, we will offer to replace the product, provide credit, or issue a full or partial refund, depending on the circumstances. Due to their perishable nature, we generally do not accept returns for non-faulty goods.

Liability

Hornchurch Flowers is committed to providing high-quality arrangements and services. Our liability for any calamitous event related to the supply of our flowers and services is limited to the value of the order placed. We shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profits, revenue, or goodwill, arising from the use of or inability to use our service and products.

We do not exclude or limit liability for death or personal injury caused by our negligence, or for any fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Force Majeure

Hornchurch Flowers shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control. These circumstances may include, but are not limited to, severe weather, natural disasters, strikes, fire, epidemics, supplier failures, or government actions.

Customer Account Responsibilities

If you choose to create an online account for ordering, you must treat your account credentials confidentially and are responsible for all activity under your account. Please notify us immediately if you suspect unauthorised use of your account so we can take suitable measures.

Intellectual Property

All content on our website, including images, logos, floral designs, and text, remains the property of Hornchurch Flowers or our licensors. Customers may not copy, reproduce, or use any aspect of the website or its products for commercial purposes without express written consent.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or your purchase of flowers from Hornchurch Flowers shall be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

We reserve the right to amend or update these Terms & Conditions at any time. Any significant changes will be notified via our website. It is your responsibility to check these Terms each time you place an order to ensure you are informed of the latest conditions.

Contact & Customer Service

If you have questions about our online flower delivery service in Hornchurch or these Terms & Conditions, please use our web contact form. We endeavour to respond to all queries within a reasonable timeframe and aim to resolve any issues quickly and courteously.

Territorial Scope

These Terms & Conditions apply to all customers who place online orders for delivery to addresses in Hornchurch and the surrounding areas. Whether you are sending flowers to a local resident or placing a business order, these terms form the basis of your agreement with Hornchurch Flowers. Thank you for choosing our service for your special occasions and everyday gifting needs.